More complex repairs
0%
Repairs are getting more involved
More than 28% of repairable collision claims needed a driver-assistance sensor calibration in late 2025, up 6.5 points in a year.
Source: CCC Intelligent Solutions, Crash Course 2026
AI phone assistant for auto body and collision repair shops
After an accident, drivers call several body shops to get an estimate. Your AI assistant answers every call, collects the vehicle details, damage photos and insurance info, and gets your estimator what they need to win the job.
The numbers for auto body shops
Demand is growing, and customers expect a fast answer. Here's what the research shows.
Missed calls
0%
Miss the call, lose the customer.
82% of people say they'll call a competitor if you don't pick up. Fewer than half say they'd leave a voicemail.
Source: CallRail survey of 1,000 U.S. consumers, September 2025
Where calls slip through for auto body shops
Every missed call is a customer you already paid to reach. These are the moments it happens most.
Estimate shoppers
Drivers call a few shops after an accident and usually go with the one that responds first.
Busy front counter
When the counter is full, the phone rings out.
Missing claim details
Insurance company, claim number and photos are needed before anyone can estimate.
"When will my car be done?"
Status calls interrupt estimators and techs all day.
How AI helps auto body shops
An assistant that sounds natural, knows your business and tells callers up front that it's AI.
Gets damage photos
It texts a link so drivers can send photos of the damage right away.
Collects vehicle details
Year, make, model and where the damage is.
Captures insurance info
Insurance company, claim number and whether the car is drivable.
Routes the right calls
Insurance adjusters, tow companies and fleet accounts can go straight to the right person.
Answers common questions
Hours, location, whether you work with their insurance, from your information.
Summary and call log
Every estimate request is logged so your estimator can follow up fast.
Built around how your calls really go
What it collects on every call
- Name and number
- Vehicle year, make and model
- Where the damage is
- Photos of the damage
- Insurance company and claim number
- Whether the car is drivable or needs a tow
Calls that go straight to you
- Insurance adjusters
- Tow drivers bringing in a vehicle
- Fleet and commercial accounts
- Customers with a car already in the shop
More ways we help auto body shops
Lead follow-up catches online estimate requests, and a simple repair tracker helps answer status questions without interrupting the shop.
Common questions from auto body shops
Can it give estimates?
No. It collects the photos and details so your estimator can give an accurate estimate quickly.
Does it work with insurance claims?
It records the insurance company, claim number and whether the car is drivable. It doesn't give insurance advice.
Can it answer repair status questions?
It can take the message and get it to your team right away. Answering status directly depends on connecting to your shop software.
Other industries we help
Home servicesPlumbingHVACRoofingGarage door repairPest controlConstruction and tradesPool service and renovationOutdoor living and landscapingAuto repair and towingCleaning servicesProperty managementHealthcare and clinicsDental officesLegal and professional servicesRetail and online storesRestaurants and food serviceBeauty and wellnessSee all industries
Hear it for yourself
Call our own AI assistant and talk to it like one of your customers would. Then tell us what's slipping and we'll get back to you personally within one business day.