Renter expectations
0%
Renters want a real call in an emergency
Two-thirds of renters say they want a phone call when there's an emergency.
Source: AppFolio Renter Preferences Report, 2026 (3,002 U.S. renters)
AI phone assistant for property management
Tenants call at all hours, and some calls truly can't wait. Your AI assistant takes every maintenance request with the details your team needs, sends emergencies to whoever is on call, and captures leasing inquiries too.
The numbers for property managers
Demand is growing, and customers expect a fast answer. Here's what the research shows.
Missed calls
0%
Miss the call, lose the customer.
82% of people say they'll call a competitor if you don't pick up. Fewer than half say they'd leave a voicemail.
Source: CallRail survey of 1,000 U.S. consumers, September 2025
Where calls slip through for property managers
Every missed call is a customer you already paid to reach. These are the moments it happens most.
Midnight maintenance calls
A leak or a lockout doesn't wait for office hours.
Requests missing key details
Which unit? What's wrong? Can maintenance go in? Missing details mean extra trips.
Prospective tenants
People looking for a place call several listings. The first to respond often gets the application.
Owners and vendors on the same line
Owners, vendors and tenants all need different answers.
How AI helps property managers
An assistant that sounds natural, knows your business and tells callers up front that it's AI.
Takes maintenance requests
Property, unit, the problem, photos and whether maintenance can enter.
Routes emergencies
Floods, no heat and safety issues go straight to your on-call staff, per your rules.
Gets photos
It texts tenants a link to send photos of the problem.
Captures leasing inquiries
Which property, move-in date and contact details for your leasing team.
Logs every request
Every call lands in your CRM with a summary.
Answers common questions
Office hours, how to pay rent, where to send forms, from your information.
Built around how your calls really go
What it collects on every call
- Property address and unit number
- Tenant name and number
- What the problem is
- Photos of the issue
- Permission to enter
- Preferred time window
Calls that go straight to you
- Flooding and active leaks
- No heat or no water
- Gas smells or safety hazards (callers are told to call 911 when appropriate)
- Calls from property owners
More ways we help property managers
A simple maintenance tracker keeps every request visible from report to repair, and lead follow-up makes sure listing inquiries get a fast reply.
Common questions from property managers
How does it know what's an emergency?
We set the rules with you. It asks a few questions, then follows your instructions for emergencies and routine requests.
Can it work with our property management software?
We connect to the tools you use where we can. If not, every request lands as a summary and a record in your CRM or log.
Can it handle multiple properties?
Yes. It asks which property and unit, and routes each request to the right team.
Other industries we help
Home servicesPlumbingHVACRoofingGarage door repairPest controlConstruction and tradesPool service and renovationOutdoor living and landscapingAuto repair and towingAuto body shopsCleaning servicesHealthcare and clinicsDental officesLegal and professional servicesRetail and online storesRestaurants and food serviceBeauty and wellnessSee all industries
Hear it for yourself
Call our own AI assistant and talk to it like one of your customers would. Then tell us what's slipping and we'll get back to you personally within one business day.